❇️OPD Management and Smart Queues

An OPD (Outpatient Department) management module with an innovative approach towards token-based appointments and shared smart queues can greatly streamline the process of managing appointments both online and offline. The module can be designed to accommodate multiple modes of appointment booking, such as online portals, phone calls, and walk-ins, while providing real-time updates and tracking of patient queues.

The token-based system ensures that patients are not required to wait in long queues, which can often lead to frustration and dissatisfaction. With this system, patients can be issued a token at the time of registration, which would then be called for consultation based on their turn in the queue. The shared smart queue system would enable patients to book appointments across multiple clinics within the same hospital or across different hospitals. The system would automatically allocate appointments based on availability and prioritise patients based on urgency.

The system can also be designed to incorporate patient feedback and ratings to continuously improve the service quality. Additionally, the module can be linked to the patient's electronic health record (EHR) to provide seamless access to their medical history, test results, and prescribed medications.

Overall, an OPD management module with a token-based system and shared smart queues can greatly improve patient experience, streamline appointment booking and management, and provide real-time tracking of queues for better resource management.